By law, we are only allowed to accept returns of goods that were purchased in error. Additionally, because of the fees charged by your credit card company when we charge and subsequently credit your card, we may recover the 3% credit card fee. The circumstances surrounding the order will determine our enforcement of this policy.
You will not be responsible for paying the credit card fee if we made an error on your order.
Your enthusiastic endorsement of our company is the most important thing to us. We strive to deliver high quality products, reliable shipping that gets to you as quickly as possible, and exceptional customer service. If you are not satisfied with your order for any reason, please contact us right away. We will do all that we can to make things right. Word-of-mouth has been our strongest source of advertising since we opened in 1976.
For help, we encourage you to contact our customer service department using our Online Support system. Existing customers with an account are urged to use our registered user support for the fastest service. Even without an account or signing in you can still use the system to get help. Alternatively try calling us at 1-800-247-5987. Be sure to have your order number handy. If we've communicated with you and you are sending merchandise back to us, you can send it to...
K&L Wine Merchants
920 Bing St.
San Carlos, CA 94070